Tizara Mart wants you to feel confident ordering modest wear online. Please read this policy before you buy.
Exchange window
You may request an exchange within 7 days of delivery if the item is unused, unwashed, and has all tags attached. We offer size or colour exchange subject to stock. Refunds are given when a replacement is not available, or if we sent the wrong or damaged item.
Non-returnable items
For hygiene reasons we cannot accept returns of niqabs, undercaps, inner caps, or other items that sit against the face or hair once the packet has been opened, unless the product is defective. Sale or clearance items are final unless faulty.
Damaged or wrong item
If your parcel arrives damaged or incorrect, contact us within 24 hours with photos of the parcel, product, and invoice. We will arrange a replacement or refund, including return courier cost where the error is ours.
How to request a return
WhatsApp or call +880 1971-264839, or email tizaramart291@gmail.com with your order number. Do not send items back without confirmation. For change-of-mind exchanges, return courier charges may be deducted, especially on Cash on Delivery orders.